Membership Terms

1. Cool Choir Inc. comprises adult rock pop choirs exclusively for adults aged 18 and above. Individuals under the age of 18 are not permitted to join the choir. As an adult choir, our rehearsals and performances are tailored for mature participants. Therefore, we kindly request that members refrain from bringing children or minors to maintain the adult-focused atmosphere. By becoming a member of the choir, individuals agree to adhere to the age requirement and attendance policy outlined. Failure to comply may result in membership termination.
2. Cool Choir Inc. is committed to fostering equality, diversity, and inclusivity among its members. We strive to accommodate those with health issues or mobility challenges. Please inform your choir leader of any obstacles that might impede your full participation in rehearsals, workshops, or performances.
3. All vocal arrangements, harmonies, concepts, and resources used by Cool Choir Inc. are the intellectual property of Cool Choir Inc. Individuals participating in any rehearsal, performance, workshop, or related activity organized by Cool Choir Inc. agree not to use, modify, copy, or replicate these ideas, techniques, resources, or teachings at other events or for other groups without explicit permission.
4. Access to music files created by Cool Choir Inc. is exclusively for the benefit of its members to aid in learning. These files must not be shared, broadcast, circulated, or publicly posted online. Violation of these terms in clauses 1 and/or 2 may result in legal action.
5. Cool Choir Inc. reserves the right to refuse admission and revoke membership without refund for individuals joining with the intent of accessing our intellectual property or brand.
6. Cool Choir Inc. conducts rehearsals across three terms of varying lengths between September and June. Each term includes a minimum of eight rehearsals. Rehearsal schedules may be adjusted to align with performances or other events, with advance notice to members. In cases of unforeseen circumstances (e.g., inclement weather, director illness, venue issues), no refunds will be issued, but alternative rehearsal locations will be offered.
7. Membership in Cool Choir Inc. is limited to your chosen community or individual choir, under the guidance of a single Cool Choir director. To participate in additional Cool Choir communities with different directors, separate subscriptions are required.
8. Cool Choir membership subscription fees are $288 plus GST for the Fall term (12 weeks), $191 plus GST for the Winter term (8 weeks), $240 plus GST for the Spring term (10 weeks) for multi-location communities (e.g., Calgary).
9. Membership fees should be paid on the first day of each term or before the next rehearsal following a free taster session.
10. Membership fees cover rehearsals and resources. While Cool Choir Inc. offers various resources, downloads, and performance opportunities, members without internet access or a computer must make alternative arrangements.
11. The membership referral program rewards members who introduce friends or family. Discounts are given for each successful referral within the first half of a new term, with special forms required.
12. A ‘snowbird’ membership option is available at a 50% reduced fee. Snowbird members cannot physically attend rehearsals but retain access to resources and communication. This option is limited to once per singing year (September to June) and cannot be selected during the first term.
13. The membership referral scheme is only applicable within a single Cool Choir community and cannot be transferred to other communities.
14. Membership fees are subject to annual reviews, with advance notification to members of any changes.
15. Certain performances, workshops, and events may incur additional fees, with prior notification to members.
16. All payments must be made online by credit or debit card only (we do not accept etransfer, cheques or cash)
17. Refunds are at the discretion of Cool Choir Inc. and are not offered for missed rehearsals, vacations, or holidays. However, fees can be transferred to the subsequent term.
18. A Cool Choir t-shirt is required for all performances. New members must purchase a t-shirt if they wish to perform. All clothing and merchandise are non-refundable.
19. Cool Choir Inc. may photograph or film performances, with members consenting to the use of these images/videos for promotional purposes by agreeing to these terms and conditions at the point of joining.
20. Members are responsible for their own transportation and personal belongings during rehearsals, performances, and events.
21. In rare cases, a temporary director substitution may occur. Members cannot freeze membership or request refunds in such instances.
22. New members rejoining Cool Choir Inc. are required to pay the full term fee, regardless of the entry point during the term.
23. Cool Choir Inc. is not liable for personal property damage or injuries during rehearsals, workshops, or performances.
24. Cool Choir Inc. maintains commercial liability insurance.

1. Membership registrations are for the membership period selected at the time of registration. By completing registration and making payment, a member is committing to that membership period, subject to any cancellation or other rights that may apply under Alberta law.

2. Change-of-mind cancellations and personal circumstances. Except where required by law or expressly provided for below, membership fees are non-refundable and non-transferable once registration and payment have been completed. A change of mind, change in personal circumstances, scheduling conflict, work commitment, vacation, relocation, personal commitment or anticipated inability to attend rehearsals does not create an entitlement to a refund or credit.

3. Rehearsal attendance and membership flexibility. Membership provides access to the Cool Choir program for the applicable membership period and is not dependent upon attendance at a particular rehearsal, location or number of rehearsals. Members may attend any of the available Cool Choir rehearsal locations included within their membership and may use the rehearsal resources and downloads provided as part of their membership. A member’s inability to attend their preferred rehearsal, or to attend some or all available rehearsals because of their personal circumstances, does not create an entitlement to a refund or credit.

4. Withdrawal after the term has commenced. Once a term has commenced, no refund or credit will be provided where a member chooses to withdraw because of scheduling conflicts, work or family commitments, vacations, temporary illness, personal circumstances, missed rehearsals or other temporary or voluntary absences.

5. Exceptional long-term medical circumstances. After a term has commenced, Cool Choir may consider a request for a refund or credit where a serious, unexpected and long-term medical condition makes it impossible for the member to continue participating in Cool Choir for the foreseeable future. Requests will be considered individually and may require reasonable supporting information.

6. Amount of an exceptional refund or credit. Where Cool Choir approves a refund or credit under clause 5, the amount will be determined having regard to the portion of the membership period already elapsed, rehearsals and membership benefits already made available, resources and intellectual property already provided, and reasonable administration costs. Cool Choir will advise the member of the amount before processing the refund or credit.

7. Credits. Any credit approved by Cool Choir is personal to the member, is non-transferable and may only be applied towards that member’s future Cool Choir membership fees. Unless otherwise confirmed in writing by Cool Choir, a credit must be used within 12 months of the date on which it is issued, after which it will expire.

8. Requests must be made in writing. All requests for cancellation, withdrawal, refund or credit must be submitted to Cool Choir in writing.

9. Statutory rights. Nothing in these terms is intended to exclude, restrict or waive any right or remedy that a member may have under Alberta’s Consumer Protection Act or other applicable law.

10. Cool Choir cancellations or material changes. Nothing in this policy limits any refund or other remedy to which a member may be entitled where Cool Choir cancels a membership program, fails to provide the purchased services, or makes a material change that gives rise to a refund or cancellation right under applicable law.

1. Members should strive for punctuality during rehearsals, workshops, and performances.
2. Intoxication to the point of  disruption should be avoided when attending rehearsals, workshops, and performances for the comfort of all.
3. Cool Choir Inc. enforces a scent-free policy to accommodate members who may have sensitivities or allergies.
4. Members should be mindful of the director’s preparations before rehearsals, minimising questions and conversations until the director is available. During breaks, respect other members’ need for the director’s attention. Use email for non-urgent matters.
5. During performances, members must wear the designated Cool Choir Inc. t-shirt and other specified clothing as directed by the choir director.
6. Members should respect the leadership of the choir director and support crew.
7. Cool Choir Inc. maintains a zero-tolerance policy for negative or aggressive behaviour toward the company, members, directors, staff, or the public. Such behaviour will result in expulsion from the choir without a refund.
8. Cool Choir is committed to fostering a positive and inclusive environment where all members can enjoy and participate in the collective experience of music-making. To maintain this atmosphere, it is essential that personal disputes or conflicts between members are managed privately and independently of the choir. Cool Choir will not involve itself in personal disputes or conflicts between its members, except where such disputes directly impact the safety or wellbeing of the group as a whole. Members are encouraged to seek resolution through personal communication, mediation, or other appropriate channels outside of choir activities.Any allegations or conflicts that do not directly relate to choir activities will be considered outside the scope of Cool Choir’s responsibilities. Members are expected to uphold respect and professionalism within the choir environment, regardless of personal disagreements.
9. Members should not use Cool Choir Inc. to promote their businesses for financial gain. A professional networking group may be established at the discretion of Cool Choir Inc., but access can be revoked.
10. Cool Choir Inc. is not financially responsible for injuries or damages caused by member misconduct.
11. All decisions made by Cool Choir Inc. are final and aim to enhance the overall member experience.

To maintain a harmonious environment, respecting boundaries  and ensure the smooth operation of our choir, we ask all members to adhere to the following guidelines regarding interactions with the choir director:

1. Prioritise Important Matters: While open communication is encouraged, members are kindly asked to prioritise interactions with the choir director for matters that are urgent, essential to rehearsals, performances, or administrative requirements.
2. Minimise Unnecessary Interactions: Members are encouraged to minimise unnecessary interactions with the choir director. Please refrain from seeking attention or engagement for matters that can be resolved independently or through designated channels.
3. Respect Boundaries: Recognise that the choir director has numerous responsibilities and interactions with multiple individuals within and outside the choir. Respect their time, energy, and need to engage with a variety of choir-related matters.
4. Utilise Designated Channels: For inquiries, feedback, or suggestions, members are encouraged to utilise designated communication channels established by the choir administration. This ensures efficient handling of queries and prevents overwhelming the choir director with unnecessary messages or requests.
5. Be Mindful of Time: When engaging with the choir director, be mindful of their schedule and availability. Avoid extended or impromptu conversations that may disrupt their workflow or personal time.

By adhering to these guidelines, we uphold a culture of respect, professionalism, and efficient communication within Cool Choir, fostering a positive environment for all members and facilitating the effective functioning of our choir.

Cool Choir Inc. will not share personal information with third parties without each member’s consent. Membership may be cancelled for those breaching these terms.

Cool Choir Inc. reserves the right to amend these terms and conditions without prior notice.